Privacy Policy

Introduction

2166613 Alberta LTD, operating as LocalBites ("we," "us," or "our"), operates the food delivery platform available at localbites.ca and through our WhatsApp ordering service. We are committed to protecting the privacy and personal information of our customers, restaurant partners, and delivery drivers ("you" or "users").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our platform, you consent to the practices described in this policy.

Information We Collect

Information You Provide

• Account information: Name, email address, phone number, and delivery address when you create an account or place an order
• Payment information: Credit card or payment details processed securely through our payment provider, Stripe. We do not store your full card number on our servers
• Order details: Items ordered, delivery preferences, special instructions, and order history
• Communications: Messages you send us through WhatsApp, email, or our website chat, including customer support inquiries

Information for Restaurant Partners

• Business name, address, phone number, and email
• Menu items, pricing, and operating hours
• Banking information for payment processing via Stripe Connect
• GST registration number (if applicable)

Information for Delivery Drivers

• Name, phone number, and email address
• Vehicle information and driver's licence details
• Real-time location data during active deliveries
• Banking information for payment processing via Stripe Connect

Information Collected Automatically

• Location data: With your permission, we collect your location to facilitate delivery services and show nearby restaurants
• Device information: Browser type, operating system, and device identifiers
• Usage data: Pages visited, features used, and interaction patterns to improve our platform

How We Use Your Information

We use the information we collect to:

• Process and deliver your food orders
• Communicate order confirmations, status updates, and delivery notifications via WhatsApp, SMS, or email
• Process payments and distribute earnings to restaurant partners and delivery drivers
• Provide customer support and respond to inquiries
• Improve our platform, services, and user experience
• Send promotional offers and updates (with your consent, and you can opt out at any time)
• Ensure the safety and security of our platform and users
• Comply with legal obligations and resolve disputes

How We Share Your Information

We share your personal information only as necessary to operate our platform:

• Restaurant partners: We share your name, delivery address, phone number, and order details with the restaurant preparing your food
• Delivery drivers: We share your name, delivery address, and phone number with the driver delivering your order
• Payment processors: Stripe processes all payments on our behalf. Their use of your information is governed by Stripe's Privacy Policy
• Communication services: We use WhatsApp (Meta) for messaging and Resend for email delivery
• Legal requirements: We may disclose information when required by law, regulation, or legal process

WhatsApp Messaging

We use the WhatsApp Business API to provide you with order updates, delivery notifications, and customer support. When you interact with us on WhatsApp:

• Your phone number and messages are processed through Meta's WhatsApp Business Platform
• We store message history to improve customer service and maintain order records
• You can opt out of WhatsApp communications at any time by messaging us "STOP"
• Meta's use of your data is governed by WhatsApp's Privacy Policy

Data Security

We take reasonable measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS (HTTPS)
• Secure cloud infrastructure hosted by Supabase with row-level security policies
• Payment card data handled exclusively by PCI-compliant processors (Stripe)
• Access controls limiting employee and partner access to personal information on a need-to-know basis
• Regular review of our security practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account data: Retained while your account is active and for a reasonable period afterward
• Order history: Retained for up to 7 years for tax and accounting purposes
• Communications: Customer support messages are retained for up to 2 years
• Location data: Driver location data is retained only during active deliveries and purged afterward

Your Rights

Under Alberta's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
• Request deletion of your personal information (subject to our retention obligations)
• File a complaint with the Office of the Information and Privacy Commissioner of Alberta (OIPC) if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience. These include:

• Essential cookies: Required for the platform to function (login sessions, cart contents)
• Analytics cookies: Help us understand how users interact with our platform to improve performance

You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you a notification. Your continued use of our platform after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us: